Frequently Asked Questions

What clothing items can be made into a Custom Textile?

• Our Designer is happy to discuss the possibilities of making a Custom Memory Bear, Pillow, or Quilt using any clothing items you have. We pride ourselves in making textile keepsakes that are truly custom, just for you! 

How much clothing is needed to make a Custom Memory Bear?

• An adult size large shirt typically makes one complete Original Custom Memory Bear. Please keep in mind, multiple clothing pieces can be used in the same bear, patchwork is available, and additional fabric can always be added to make your Custom Memory Bear exactly how you want it.

How do I get my clothing to BearHugs?

• Once you complete the Contact Form, BearHugs will send you an email detailing options for a personal meeting in Katy, Texas or how to send your item/s to BearHugs.

How big are Custom Memory Bears?

• Custom Memory Bears are available in 3 sizes:
  • Original Custom Memory Bear- approximately 15 inches standing (11 inches sitting).
  • Texas Sized Custom Memory Bear-approximately 20 inches standing (15 inches sitting).
  • Huge Hug Custom Memory Bear-approximately 28 inches standing (21 inches sitting).

Will my bear look like the bears in the photographs?

• All Custom Memory Bears and WarmHugs Bears by BearHugs are handcrafted. This means that each bear takes on unique characteristics indicative of being made by hand. The photographs by BearHugs are generally what your bear will look like. Each bear will be uniquely charming because of the handcrafting detail.

How long does it take to make a Custom Memory Bear?

• Many hours are devoted to designing and crafting each Custom Memory Bear. Typically, Custom Memory Bears will be complete in approximately eight to twelve weeks after your clothing and deposit are received by BearHugs.  Completion dates are based on the number of orders pending ahead of yours. Holidays and Graduation Times tend to be busy. BearHugs will notify you of your anticipated completion time. It is always recommended to place your order well in advance of the date your Custom Memory Bear is needed.

Where is BearHugs located?

• Katy, Texas

What do I have to do to the clothing I send BearHugs?

• Clothing items should be clean when they are given to BearHugs. BearHugs will not wash or dry clean clothing items prior to transforming them into a Custom Memory Bear, Pillow or Quilt. BearHugs reserves the right to refuse soiled or dirty clothing items.

I don't know what I want my Custom Textile to look like, but I know I want to have one made. Can you help me?

• Absolutely--The design of your Custom Memory Bear, Pillow, or Quilt is what our Designer does best! BearHugs will accommodate your level of interest in the designing phase of your Custom Textile. Many clients prefer for BearHugs to do all the designing and some have a clear vision of how they would like their custom keepsake to look like. Our Designer can complete all the designing, can offer suggestions or options, or will listen and create your Custom Textile according to your specific requests. Your design phase is just as unique as your Custom Textile will be.

Are WarmHugs heavy?

• WarmHugs weigh approximately 1 1/2  pounds each.

How do I use a WarmHug Wrap?

• WarmHugs Wraps are part of an Aromatherapy Warming & Cooling line called BearHugs for Comfort.  WarmHugs Wraps, along with WarmHugs (bears), and XOXOs (hearts) can be gently warmed in the microwave for moist heat or can be placed in the freezer for cooling relief. CoolHugs are designed strictly as a cooling pack. Complete instructions for use are included.

I want to give my mom a Custom Memory Bear from my dad's clothing, but she has all of his clothing. How do I do that?

• BearHugs Gift Cards make that very simple. Gift Cards can be purchased in any amount. Instructions for redeeming the Gift Card are included.

Are XOXOs scented?

• XOXOs (hearts) are part of an Aromatherapy Warming & Cooling line called BearHugs for Comfort. XOXOs, along with WarmHugs (bears) and WarmHugs Wraps contain flax seeds and organic lavender or peppermint.  The premium fabric used to make all three Aromatherapy Warming & Cooling Packs readily accepts pure essential oils, allowing you to customize or revive the aromatherapy quality of your XOXO as needed.

Will I get the clothing back that I send?

• Yes, all remaining clothing is always returned to you. 

I know nothing about coordinating fabric, can BearHugs help me?

• Yes! Our Designer will work with you through every step of the process.